Shipping, pick up, & returns

Shipping

We ship all orders 100% carbon neutral via Sendle. We offer $5.00 shipping for orders up to $30 in value and free shipping for orders $30 and over.

All orders are despatched within a maximum of two business days, though most orders ship same or next day.

Your order will usually arrive in 2-7 days, however the current increased demand on services could result in delays. We appreciate your patience and understanding.

 

Roastery pick up

We now offer customers the option to pick up online orders, directly from our roastery. (At checkout, choose the 'Pick Up' tab in the delivery options.)

We'll send you a notification when your order is ready to collect, and are open for pick up from 9:00am to 3:00pm weekdays at 14 Duke Street, Abbotsford, 3067.

 

Returns

If your order wasn't what you expected, email us at hello@bureaux.coffee and we'll do our best to get it sorted.